Home » Customer Service In An Instant: 60 Ways To Win Customers And Keep Them Coming Back (In An Instant by Karen Leland
Customer Service In An Instant: 60 Ways To Win Customers And Keep Them Coming Back (In An Instant Karen Leland

Customer Service In An Instant: 60 Ways To Win Customers And Keep Them Coming Back (In An Instant

Karen Leland

Published
ISBN :
Kindle Edition
154 pages
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 About the Book 

As most corporate giants and small businesses alike have realized, service--both online and off--is acritical concern for surviving and thriving in todays fast-paced, quick-changing, and high-tech environment. One study shows that it costs sixMoreAs most corporate giants and small businesses alike have realized, service--both online and off--is acritical concern for surviving and thriving in todays fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.Customer Service In An Instant will help the reader learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions they can take to increase customerloyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers.Filled with real world, practical advice gathered from Fortune 500 companies, small businesses, and entrepreneurs around the world, Customer Service In An Instant is a must read for anyone whose job involves frequent contact with external or internal customers by telephone, e-mail, or in person. Readers will learn the essential skills they need to create the kind of service partnerships that lead to both satisfied customers and staff including:* Using technology to create customer closeness.* Winning loyalty points by taking service initiative.* Understanding customers core concerns.* Learning the most powerful two sentences incustomer service.